Refund Policy

1. Inspection and Diagnostic Fees

• Emergency Support: For 24/7 emergency support, if a technician has arrived on-site and completed the diagnosis but a repair cannot be performed, the 50% (half-price) inspection fee is non-refundable.

• General Services: On-site inspection fees for all appointments are intended to cover basic technical mobilization costs and are non-refundable once the service has been initiated.

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2. Service Guarantee and Re-execution

• AC Cleaning Services: We provide a 30-day Service Guarantee. If a quality issue related to our workmanship arises within 30 days of cleaning, we will arrange for a technician to re-inspect and re-treat the site at no additional cost.

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3. Cancellation and Rescheduling

• Clients wishing to cancel or reschedule must contact us in advance. If an appointment is canceled after the technician has arrived on-site, a basic mobilization fee will apply.

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4. Mutually Agreed Refunds

• The relevant fees may be refunded subject to mutual agreement between both parties. The refund amount and method will be negotiated and decided based on individual circumstances.

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5. Palace Engineering LTD reserves the right to modify or update all terms, services, and pricing policies on this website at any time without prior notice.